Refund policy

Returns and Refunds Policy

At Workwearfits, customer satisfaction is important to us. We want you to be happy with your purchase. If something is not right, please contact our team and we will do our best to help.

1. Return period

You may request a return for an online purchase within 14 days from the day you receive your order, without needing to provide a reason.

To exercise your right to cancel, you must notify us within this 14-day period. After notifying us, you have a further 14 days to send the products back.

This right applies to eligible products and is subject to statutory exceptions under applicable consumer law.

2. Conditions for change-of-mind returns

For a change-of-mind return, products should:

• Be unused and unworn beyond what is reasonably necessary to inspect or try them on.
• Be returned in their original condition.
• Include original labels, tags and accessories where possible.
• Be accompanied by proof of purchase or order details.

Customers may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the products.

3. Faulty, damaged or incorrect products

If you receive a faulty, damaged, defective or incorrect product, please contact us as soon as possible.

Please include your order number, a description of the issue and photographs where relevant so that we can assess the problem.

Where a product does not meet the requirements of applicable consumer law, you may be entitled to a repair, replacement, refund or other appropriate remedy.

Where a product is faulty, damaged or incorrectly supplied, we will not require you to bear reasonable return costs associated with resolving the issue.

Your statutory consumer rights remain unaffected by this policy.

4. Non-returnable products

Some products may be excluded from the standard change-of-mind return right where an applicable legal exception applies. This may include:

• Products made to your specifications or clearly personalised.
• Sealed products that are not suitable for return for health or hygiene reasons once unsealed, where the legal exception applies.

These exceptions do not remove your rights if a product is faulty, defective or not as described.

5. How to request a return

To request a return, contact our customer support team with the following information:

• Your order number.
• The product or products you wish to return.
• The reason for the return, if you wish to provide one.

Our team will provide instructions for returning your order.

Please do not send products to an address without first contacting us and receiving the appropriate return instructions.

6. Return shipping costs

For change-of-mind returns, customers are responsible for the direct cost of returning the products, unless we agree otherwise or applicable law requires us to cover the cost.

If the product is faulty, damaged, defective or incorrectly supplied, we will cover reasonable return costs as required by applicable law.

7. Refunds

Once we receive the returned products or receive sufficient evidence that they have been sent back, we will process eligible refunds in accordance with applicable consumer law.

Refunds will normally be issued to the original payment method.

For eligible cancellations, we will refund the standard delivery charge originally paid. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option available.

We will not charge cancellation fees for exercising a statutory right to cancel.

8. Exchanges

If you need a different size, colour or product, please contact our team. Exchanges are subject to product availability and may be arranged as a return and a new order.

Faulty or incorrectly supplied products will be handled in accordance with your statutory consumer rights.

9. Order cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will make reasonable efforts to stop the order where possible.

If the order has already been dispatched, you may still exercise any applicable statutory cancellation rights.

10. Contact us

For return, refund or exchange enquiries, please contact:

Business: Workwearfits

Email: info@workwearfits.ie

We aim to respond to customer enquiries as soon as reasonably possible.

11. Your statutory rights

This policy does not affect your legal rights under Irish, UK or applicable EU consumer protection legislation. Where this policy conflicts with a mandatory legal right, the applicable law will prevail.